Shipping Policy
ScentIQ Shipping Policy
At ScentIQ, we aim to deliver your order quickly and safely. This Shipping Policy outlines how we process, handle, and deliver your purchases.
If you have any questions, please contact us at hello@scentiq.com.au.
1. Processing Times
- Orders are typically processed within 1–2 business days.
- Orders placed on weekends or public holidays are dispatched the next business day.
- During peak periods, processing times may be slightly longer.
2. Shipping Within Australia
We ship Australia-wide using trusted delivery partners.
Estimated Delivery Times
- Standard Shipping: 3–8 business days
- Express Shipping: 1–4 business days (where available)
Delivery times may vary depending on your location and carrier delays.
3. Shipping Costs
Shipping rates are calculated at checkout and depend on your location and selected delivery method.
Occasionally, we offer free shipping promotions — keep an eye on our website and newsletter.
4. Tracking Your Order
Once your order ships, you will receive a tracking link via email.
If you can’t find your tracking details, please check your spam folder or contact us.
5. Delivery Issues
If your order arrives damaged:
Please email us at hello@scentiq.com.au with:
- Your order number
- Photos of the product and packaging
We will assist you promptly.
If your order is delayed:
Shipping delays can occur due to courier backlogs, weather, or peak holiday periods.
We appreciate your patience.
6. Incorrect Shipping Details
Please check your address carefully at checkout.
If incorrect details are provided:
- We cannot guarantee the order can be redirected.
- Additional shipping costs may apply for re-delivery or replacement.
7. International Shipping
International shipping may be introduced soon.
Currently, we ship within Australia only.
8. Contact Us
For any shipping queries, reach out to:
hello@scentiq.com.au