Terms of Service

Terms of Service

Welcome to ScentIQ. By using our website or purchasing from us, you agree to the following Terms of Service. Please read them carefully.

For questions, contact hello@scentiq.com.au.

1. Use of Our Website

By accessing or using our website, you represent that you are at least 18 years old or have parental consent.
You agree not to misuse our website or engage in any unlawful activity while using our services.

2. Product Information

We aim to display accurate product descriptions and images.
However, colours, scent intensity, and appearance may vary slightly due to natural ingredients and device settings.

We reserve the right to update product details without notice.

3. Pricing & Availability

Prices are listed in AUD and may change without notice.
Products may be limited in quantity and are subject to availability.

In rare cases where a price or product error occurs, we reserve the right to correct or cancel the order before dispatch.

4. Order Acceptance

Once you place an order, you will receive an email confirmation.
This email does not guarantee acceptance — your order is accepted when it is dispatched.

We reserve the right to cancel or refuse orders, including those suspected of fraud or misuse.

5. Payment

We accept various secure payment methods, including:

  • Credit/debit cards
  • PayPal
  • Apple Pay
  • Google Pay
  • Buy Now, Pay Later options (where available)

All payments must be authorised before shipping.

6. Shipping & Delivery

Shipping times are estimates only.
Once dispatched, delivery is managed by third-party couriers, and delays may occur.

Please refer to our Shipping Policy for full details.

7. Returns & Refunds

We offer a 30-day change-of-mind return period.
Items must be unused, in original condition, and meet eligibility requirements.

Faulty items are covered under Australian Consumer Law.

For full details, please refer to our Refund & Returns Policy.

8. Warranty

All electrical items come with a 1-year warranty from the date of purchase.
Misuse, improper care, or unauthorised repairs are not covered.

9. Intellectual Property

All content on the ScentIQ website — including text, logos, graphics, images, and product designs — is the intellectual property of ScentIQ and may not be used without permission.

10. Third-Party Services

Some services we use (such as payment processors, review platforms, and app integrations) operate under their own terms.
We are not responsible for third-party service issues or failures.

11. Limitation of Liability

ScentIQ is not liable for any indirect, incidental, or consequential damages arising from product use, website access, or delays in service.

To the fullest extent permitted by law, our liability is limited to the purchase price of the product in question.

12. Changes to These Terms

We may update our Terms of Service at any time.
The latest version will always be available on this page.

Continued use of our website indicates acceptance of any updates.

13. Contact Us

For questions about these Terms, please email us at:
hello@scentiq.com.au