Privacy Policy

Privacy Policy

At ScentIQ, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with our services.

If you have any questions, you can reach us at hello@scentiq.com.au.

1. Information We Collect

Personal Information

We may collect personal details that you provide directly, such as:

  • Name
  • Email address
  • Shipping and billing information
  • Payment details
  • Account login information
  • Details provided when signing up for promotions or newsletters
  • Information submitted when contacting customer support

Usage Data

We may automatically collect information about how you use our website, including:

  • IP address
  • Device and browser type
  • Pages viewed
  • Time and date of visits
  • Traffic source
  • On-site actions and navigation behaviour

This data helps us improve your browsing and shopping experience.

2. How We Use Your Information

We use your personal information to deliver a seamless ScentIQ experience, including:

  • Processing orders and sending order confirmations
  • Communicating with you about purchases, accounts, or support requests
  • Providing customer assistance
  • Enhancing our website, product offerings, and user experience
  • Sending marketing updates if you have opted in
  • Personalising browsing and product recommendations
  • Analysing website performance and customer behaviour

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted partners who assist in running our business, including:

  • Secure payment processors
  • Delivery and logistics partners
  • Email and marketing platforms
  • Customer review services
  • Website and hosting providers
  • IT support and analytics services

We may also disclose information when required by law or to protect our rights.

We only share the minimum information necessary to fulfil these services.

4. Cookies & Tracking Technologies

ScentIQ uses cookies and similar tools to improve your online experience.

Cookies help us:

  • Remember your preferences
  • Keep your cart active
  • Personalise content and recommendations
  • Understand website performance and visitor behaviour

You can manage or disable cookies through your browser settings at any time.

5. Data Security

We take reasonable steps to protect your personal information.

This includes industry-standard security measures designed to safeguard your data against unauthorised access, misuse, or disclosure.

While no online system is completely secure, we are committed to maintaining strong data protection practices.

6. Your Rights

Depending on your location, you may have rights regarding your personal information, such as:

  • Accessing the personal data we hold
  • Requesting corrections or updates
  • Requesting deletion of your personal information (where legally permitted)
  • Withdrawing consent for marketing communications

To exercise these rights, simply contact us at hello@scentiq.com.au.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with an updated revision date.

Continued use of our website after changes are posted constitutes acceptance of the updated policy.

8. Contact Us

If you have questions, feedback, or concerns about how your information is handled, please contact us at:

hello@scentiq.com.au