Warranty

 

Warranty Information

Non-Electrical Items

Non-electrical products that are faulty or not of acceptable quality may qualify for a refund or exchange under Australian or New Zealand Consumer Law.

This does not apply to damage caused by abnormal use or misuse.

If you need help with a warranty concern, our Customer Care team is here to assist.

Electrical Items (Diffusers & Devices)

All ScentIQ electrical items — including smart diffusers, ultrasonic units and aromatherapy devices — come with a 1-year warranty from the date of purchase.

You may be entitled to a repair, replacement, or refund if your product is faulty or does not meet acceptable quality standards.

This warranty does not cover damage caused by abnormal use, misuse, or unauthorised modifications.

For support, contact hello@scentiq.com.au